These terms apply to all window cleaning and property care services provided by Clear Wash Window Cleaning ("we", "us", "our") to the customer ("you", "your"). By accepting these terms, whether by ticking the acceptance box on our sign-up form, booking a service, or continuing to use our services, you agree to be bound by them.
1. Our services
We provide window cleaning and related property care services as agreed with you at the point of booking, based on the property type, extras and schedule confirmed in your quote. Residential window cleaning is typically carried out on a 4-weekly round. Commercial and one-off services are agreed individually.
2. Access
You agree to provide safe and reasonable access to the areas being cleaned, including any gates, side access or outdoor taps required. If we cannot gain access on the scheduled day through no fault of our own, we reserve the right to charge for the visit and will rebook the next available slot on your round.
3. Weather and rescheduling
In the event of unsafe weather conditions (including but not limited to high winds, ice, or lightning), we may postpone your visit for safety reasons. We will aim to reschedule as soon as reasonably possible and will not charge extra for a weather-related rescheduling.
4. Payment
Our residential rounds are pay as you go: there is no fixed-term contract, and you are only charged for visits we actually carry out. Payment is collected automatically by Direct Debit through GoCardless, typically 3 days after each visit. Payment is only taken once a clean has been carried out; if we do not clean, we do not take any funds. Commercial contracts are invoiced as agreed at the point of booking. If a payment fails or is not received within a reasonable period, we reserve the right to suspend future visits until the account is brought up to date.
5. Cancellations
You may skip an individual visit up until 7pm the day before your scheduled clean. Skips requested after that time, or repeated inability to gain access, may incur a charge for that visit. We ask for a minimum of 3 completed cleans before you cancel your ongoing round; once you have had 3 cleans you may cancel at any time, and no cancellation fee applies provided any outstanding payments for completed visits have been settled. All cancellations and skips must be made by email to hello@clearwashwindowcleaning.co.uk or by phone call on 0161 399 5728.
6. Satisfaction and complaints
If you're not satisfied with a clean, please let us know within 48 hours of the visit and we will return to resolve the issue at no additional charge. We are not able to offer refunds or re-cleans for issues reported significantly after the visit, where reasonable weather or environmental factors are the likely cause.
7. Liability
We take reasonable care when carrying out all work. We are not liable for pre-existing damage, defects, or wear (including but not limited to failed double-glazing seals, deteriorated frames, loose fittings, or damaged sealant) that becomes apparent during or is unrelated to our cleaning process. Our liability for any loss or damage directly caused by our negligence is limited to the cost of the affected service.
8. Changes to these terms
We may update these terms from time to time to reflect changes in our services or legal requirements. Where changes are material, we will make reasonable efforts to notify existing customers. Continued use of our services after changes take effect constitutes acceptance of the updated terms.
9. Governing law
These terms are governed by the laws of England and Wales.
10. Contact
Questions about these terms can be sent to hello@clearwashwindowcleaning.co.uk or by calling us: