Our Terms and Conditions of Business
By using our service you agree to our terms and conditions of business
1.0 Initial visit
For your first clean only there is a one off charge to cover the additional time taken on the initial clean, this varies with house size and frequency of ongoing cleans, this will be explained when signing up.
1.05 What can I expect
Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean.
1.1 How often will we visit
We offer 4 weekly visits. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.
1.2 Bad Weather
We will always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.
1.3 Turning us away
We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. On the day of the clean it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.
1.4 Ending our services
If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on
0161 399 5728 or by email to
hello@clearwashwindowcleaning.co.uk.
However, we do not offer one off window cleans,
by using our services you agree to a minimum of 6 cleans. If cancelling before 6 cleans have taken place the remaining cleans will be payable.
1.5 Complaints procedure
We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the same or the next working day to re clean your windows up to standard. Please note that complaints made after 24 hours may not be re cleaned. Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.
1.6 Confidentiality
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
1.7 Damages
Our Window Cleaners do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to; ill fitting windows/doors, fascia’s, guttering, window/conservatory trims, leaking seals, loose lead on leaded windows, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents etc.
Our Window Cleaners accept no liability for decorative bars coming loose or falling from the exterior of the glass. Over time the adhesive, which sticks these decorative bars to windows, loses its strength and the bars come loose. If these bars are installed correctly, our brushes will not damage/remove them in any way.
Scratched glass: The brushes we use are specifically designed for window cleaning and are made of a soft plastic head with nylon bristles. There is nothing on the brush that can scratch your glass. There are no metal parts on the brush. We therefore accept no liability for scratched glass.
Fogged up windows: If your windows are constantly fogging up (in-between the panes), then your window seals are damaged or broken, so it is best to get your windows fixed or replaced as soon as possible.
Our Pure Water Window Cleaning method does not in any way damage or effect window seals causing them to break down, we therefore accept no liability for windows that fog up.
1.8 Payments
Customers joining our 4 weekly rounds are required to pay via our direct debit system GoCardless which can be set up by pressing the 'Join Now' button on the top right of each page. Payments are then automatically collected 5 days after each clean.
Customers booking one off services such as gutter clearing who are not joining our regular rounds are required to pay by bacs transfer in advance. This can be done over the phone with our office on 0161 399 5728. Once payment is made, we will book the job to be completed within 1 week.